88hd Privacy Policy

1 Data Controller

For the purposes of this Privacy Policy, the data controller responsible for your personal data is 88hd, operating the platform at 88hd.club under an international online gaming licence. As data controller, 88hd determines the purposes and means of processing your personal data, and is responsible for ensuring that processing is carried out lawfully, fairly, and in a transparent manner.

If you have any questions about how 88hd processes your personal data, or if you wish to exercise any of your data rights, you may contact our data protection team at: [email protected]

2 Data We Collect

88hd collects personal data from you at various points in your interaction with the platform. The categories of data we collect and the circumstances in which we collect them are set out below.

2.1 Registration Data

When you create an 88hd account, we collect:

• Full legal name
• Date of birth (to verify that you are 21 years of age or older)
• Email address
• Phone number
• Residential address (city, province, postal code)
• Preferred currency (PKR)
• Username and password (password is stored in hashed form — we never store plain-text passwords)

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) obligations and to verify your age, we may request:

• Copies of your CNIC (Computerised National Identity Card), passport, or other government-issued photo identification
• Proof of address (utility bill, bank statement, or similar document dated within the last three months)
• Proof of payment method (e.g., screenshot of JazzCash or EasyPaisa wallet, bank statement showing account ownership)
• Source of funds documentation in certain circumstances required by AML regulations

2.3 Financial Transaction Data

When you make deposits or withdrawals, we collect:

• Payment method details (JazzCash account number, EasyPaisa number, bank account details, USDT wallet address)
• Transaction amounts in PKR
• Transaction timestamps and reference numbers
• Deposit and withdrawal history

2.4 Gaming Activity Data

As you use the 88hd platform, we collect records of:

• Games played and betting activity (game titles, bet amounts, outcomes, session durations)
• Sports bets placed, including market selections, stakes, and results
• Bonus and promotional activity
• Responsible gaming tool usage (deposit limits set, self-exclusion requests, etc.)

2.5 Technical and Device Data

When you access the 88hd platform, we automatically collect:

• IP address
• Device type, operating system, and browser version
• Mobile network information (where applicable)
• Session timestamps and duration
• Pages and features accessed within the platform
• Referring URL (the page you visited before arriving at 88hd)

2.6 Communications Data

If you contact 88hd's support team via live chat or email, we retain records of those communications, including the content of messages and the timestamp and channel of contact.

3 How We Use Your Data

88hd uses the personal data described in Section 2 for the following purposes:

Purpose	Data Used
Creating and managing your 88hd account	Registration data, KYC data
Processing PKR deposits and withdrawals	Financial transaction data, KYC data
Verifying your identity and age (21+ compliance)	KYC data, registration data
Preventing fraud and money laundering (AML)	All categories, including transaction and technical data
Providing customer support	Communications data, account data
Personalising your experience on the platform	Gaming activity data, technical data
Responsible gaming monitoring and intervention	Gaming activity data, responsible gaming tool usage
Sending account-related notifications	Registration data (email, phone)
Sending promotional communications (with consent)	Registration data, gaming activity data
Platform security and technical maintenance	Technical and device data
Complying with legal and regulatory obligations	All categories as required by applicable law

4 Legal Basis for Processing

88hd processes your personal data on the following legal bases:

• Contract performance: Processing necessary to create and manage your account, process transactions, and deliver the Services you have requested from 88hd.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, age verification obligations, and reporting requirements under our international gaming licence.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and improving our Services — where these interests are not overridden by your rights and interests.
• Consent: Processing for direct marketing communications, where we have obtained your explicit, freely given, and informed consent. You may withdraw this consent at any time by contacting support or adjusting your account notification preferences.

5 Data Sharing & Third Parties

88hd does not sell your personal data. We share data with third parties only where necessary for the lawful operation of the platform, under strict data processing agreements that bind those parties to confidentiality and security obligations consistent with this Privacy Policy.

The categories of third parties with whom 88hd may share your data are:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, SadaPay, and USDT TRC20 network providers — to process your PKR deposits and withdrawals.
• KYC and identity verification providers: Third-party identity verification services used to confirm your age and identity in compliance with our AML obligations.
• Game providers: Certified third-party game studios that supply the casino games and sports betting infrastructure on the 88hd platform. These providers may process technical session data required to run their games.
• Fraud prevention and security services: Technology providers whose tools help 88hd detect and prevent fraudulent activity and unauthorised access.
• IT and hosting infrastructure providers: Cloud and server providers that host the 88hd platform and its databases.
• Legal and regulatory authorities: Where 88hd is required by applicable law, court order, or regulatory direction to disclose player data to a government body, law enforcement agency, or regulatory authority.

6 Cookies & Tracking Technologies

88hd uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and support fraud prevention. The types of cookies used on the 88hd platform are:

• Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies, security tokens, and load balancing cookies. These cannot be disabled without impairing your ability to use the platform.
• Functional cookies: Used to remember your preferences, such as your preferred language, currency display setting, and login details (if you have enabled the "remember me" function). These improve your user experience but are not essential.
• Analytics cookies: Used to collect anonymised data about how players use the 88hd platform — which features are most used, how long sessions last, and where players navigate on the site. This data is used to improve the platform.
• Security and fraud prevention cookies: Used to identify unusual behaviour patterns that may indicate fraud, bot activity, or account compromise attempts.

You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will significantly impair your ability to use the 88hd platform. Disabling other categories of cookies will not prevent you from using the platform but may affect your experience.

7 Data Security

88hd takes the security of your personal data seriously and implements technical and organisational measures proportionate to the risks associated with processing. Our security measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 88hd platform.
• AES-256 encryption for personal data stored in 88hd's databases.
• Hashed and salted password storage — 88hd never stores plain-text passwords.
• Two-factor authentication (2FA) available to all registered players and mandatory for internal administrative access.
• Strict role-based access controls for 88hd employees, with full audit logging of all access to player data.
• Regular penetration testing and vulnerability assessments of the platform and its infrastructure.
• Incident response procedures for data security breaches, including notification protocols consistent with applicable regulatory requirements.

8 Data Retention

88hd retains personal data for the periods set out below, or for longer periods where required by applicable legal and regulatory obligations:

• Account and registration data: Retained for the duration of your account plus a minimum of five (5) years following account closure, to comply with AML and gaming regulatory record-keeping requirements.
• KYC and identity verification documents: Retained for a minimum of five (5) years from the date of verification or from the date of account closure, whichever is later.
• Financial transaction records: Retained for a minimum of five (5) years in accordance with AML obligations and accounting requirements.
• Gaming activity records: Retained for the duration of your account plus five (5) years, for dispute resolution, responsible gaming monitoring, and regulatory reporting purposes.
• Customer support communications: Retained for three (3) years from the date of the last communication, for dispute resolution and training purposes.
• Technical and device data: Retained for twelve (12) months for security and fraud prevention purposes, after which it is aggregated and anonymised.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where anonymisation is not practical, data is disposed of using methods that prevent reconstruction of the original personal data.

9 International Data Transfers

88hd operates internationally and may transfer your personal data to countries outside Pakistan where our servers, partners, or service providers are located. Where such transfers occur, 88hd ensures that appropriate safeguards are in place to protect your data, including:

• Transferring data only to countries or organisations that provide an adequate level of data protection as assessed under internationally recognised frameworks.
• Entering into standard contractual clauses or equivalent data transfer agreements with recipients in jurisdictions that do not maintain a formal adequacy determination.
• Applying the same technical security measures (encryption, access controls) to internationally transferred data as to data stored locally.

10 Your Rights

As a player on the 88hd platform, you have the following rights in relation to your personal data. These rights may be subject to limitations in certain circumstances — for example, where processing is required to comply with a legal obligation that overrides your individual rights.

To exercise any of the above rights, please contact 88hd at [email protected] with a clear description of your request. We may need to verify your identity before fulfilling the request. We will respond within 30 calendar days of receiving a verified request.

11 Children's Privacy

The 88hd platform is strictly for individuals aged 21 years and above. 88hd does not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been collected from a person under the age of 21, we will delete that data immediately and close the associated account.

If you are a parent or guardian and believe that your child has accessed or registered on the 88hd platform, please contact us immediately at [email protected] so that we can take appropriate action. We take underage access to gambling platforms extremely seriously.

12 Marketing Communications

With your consent, 88hd may send you promotional communications about bonuses, new games, sporting events, and other 88hd offers. These communications may be sent by email or SMS to the contact details registered on your account.

You may withdraw your consent to receive marketing communications at any time by:

• Clicking the "unsubscribe" link included in any marketing email sent by 88hd.
• Updating your communication preferences within your 88hd account settings.
• Contacting 88hd support directly at [email protected] to request removal from marketing lists.

Please note that withdrawing consent to marketing communications will not affect your receipt of account-related notifications (such as deposit confirmations, withdrawal processing updates, and security alerts), which are sent on the basis of contract performance and are not subject to marketing opt-out controls.

13 Third-Party Links

The 88hd platform may contain links to third-party websites or services (for example, within game provider interfaces). This Privacy Policy applies only to the 88hd platform and does not extend to any third-party website, application, or service that you may access via a link from 88hd. We encourage you to read the privacy policies of any third-party site you visit, as 88hd has no control over and accepts no responsibility for the privacy practices of those sites.

14 Policy Updates

88hd may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the Services we offer. When we make material changes to this Privacy Policy, we will notify registered players by email and/or by displaying a prominent notice on the 88hd platform before the changes take effect.

The date of the most recent update is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how 88hd protects your personal data. Your continued use of the platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy.

15 Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a complaint about how 88hd has handled your personal data, please contact our data protection team through any of the following channels:

• Email: [email protected] — please include "Privacy Request" in the subject line.
• Live Chat: Available 24/7 within the 88hd platform after logging in via the 88hd Login page.
• FAQ: Common privacy questions are addressed on the 88hd FAQ page.

We will acknowledge receipt of your privacy-related enquiry within 3 business days and aim to resolve all matters within 30 calendar days. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.